Support packages

Customer support

We can't help everyone, but everyone can help someone. - Ronald Reagan

Support

To our customers we offer direct support according to chosen package. In case of any problem our customers can lean on us and we will offer them support and help within determined scope and time-frame.

HelpDesk

Stranke s sklenjeno vzdrževalno pogodbo oddajajo svoje zahtevke v HelpDesk sistemu.

Najdete ga na naslovu: http://alcyone.objectverse.net.

Zahtevke delimo v:

  • Izboljšave - sem štejemo zahtevke, s katerimi uporabniki želijo dodatno funkcionalnost za že obstoječo programsko rešitev.
  • Napake - te klasificiramo v naslednje skupine:
    • Kategorija 1 - manjše napake na programski rešitvi, zaradi katerih delo ni bistveno moteno
    • Kategorija 2 - večje napake, ki otežkočajo normalno delo na programski rešitvi
    • Kategorija 3 - napake, ki onemogočajo nadalnje delo.

Direktna podpora

  • Preko oddaljenega namizja
  • Preko Skype-a (naše uporabniško ime je alcyone.si)
  • Preko sistema oddaljene pomoči: TeamViewer Prenesi
  • Obisk na lokaciji

Contact us!

4 Item(s)

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  • Podpora in gostovanje - BRONZE

    BRONZE support

    BRONZE support and hosting is intended for small organizations, searching for moderate information support.
    €95.00
  • Podpora in gostovanje - SILVER

    SILVER support

    SILVER support and hosting is intended for small organizations, searching for moderate information support.
    €185.00
  • Podpora in gostovanje - GOLD

    GOLD support

    GOLD support package is intended form more demanding organizations, needing higher amount of support and shorter response times within a working day.
    €468.00
  • Podpora in gostovanje - PLATINUM

    PLATINUM support

    PLATINUM support package is intended for most demanding organizations needing highest support response and short response times.
    €1,099.00

4 Item(s)

per page

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